Refund and Returns Policy - Panditji on way

Panditji on Way. This policy outlines the procedures and conditions for handling returns and refunds in a fair and transparent manner, ensuring customer satisfaction while protecting the interests of your merchants.

Panditji on Way: Refund and Returns Policy

Refund and Returns Policy Panditji On Way

Return and Refund Policy for International Orders

At Panditji On Way, we aim to ensure your complete satisfaction with every purchase. If you are not fully satisfied, we offer a flexible return and refund policy to make your shopping experience as smooth as possible, no matter where you are located.

General Return Conditions

Return Window: You may return most products within 30 days of receipt for a full refund, exchange, or store credit. Some items may have a shorter or longer return window, which will be noted at the time of purchase.
Condition of Products: Items must be returned in new, unused, and resellable condition with all original packaging, labels, and tags intact. Some exceptions apply to specific product categories like hygiene products or personalized items.
Non-Returnable Items: Certain products cannot be returned for hygiene or safety reasons, such as:
- Undergarments
- Opened beauty products
- Personalized or custom-made items

Return Process

Request a Return: To start the return process, please contact our customer support team at [support@panditjionway.com] with your order number and details about the product(s) you’d like to return.
Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN). Please include this RAN on the return package to ensure smooth processing.
Return Shipping Costs:
- If the return is due to a defect, incorrect item, or other error on our part, we will cover the return shipping costs.
- If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping fees.
Return Shipping Method: We recommend using a trackable shipping service for returns. We are not responsible for items lost during return shipping.

Refund Process

Once your returned item is received and inspected, we will process your refund to your original payment method.
Refunds will be issued within 7-14 business days of receiving the returned product.
If the product is returned in less than perfect condition, we may charge a restocking fee (depending on the country’s return laws).

International Return Policies

Customs Duties and Taxes: International returns are subject to local customs regulations. The customer is responsible for any import taxes, duties, or customs fees incurred during the return process.
Exchange Rates: Refunds for international orders will be processed in the original currency of the purchase. Please note that exchange rates may vary, and any currency fluctuations are outside our control.
Local Regulations: Each country has its own set of consumer protection laws regarding returns. We comply with these laws and, where applicable, may provide extended return periods or additional consumer rights in line with local regulations.

Exceptions

In some countries, products with specific legal or cultural restrictions (such as health and safety regulations or perishable goods) may not be eligible for returns.
For some regions, products marked with “final sale” or discounted items may not be eligible for a return or exchange.

Customer Support

Our international customer support team is here to assist you every step of the way. If you need help with returns, refunds, or any other questions, please reach out to our support team:

Email: [support@panditjionway.com]
Phone: [9454540200, 9867259123]
Hours: Monday to Saturday, 9 AM – 5 PM

1. United States

Return Window: The standard return period is 30 days, but this can vary based on the product type. Some states, such as California, have specific regulations for returns of defective or damaged items.
Refunds: Refunds must be issued within 30 days if the product is returned in compliance with the policy.
Restocking Fees: Restocking fees are common for opened or non-defective items. However, items returned due to errors in fulfillment (wrong product, damaged item) must be refunded without charge.

Legal Notes:

FTC Regulations: The U.S. Federal Trade Commission (FTC) requires clear and accurate return policies for online sales. Ensure the return policy is easily accessible.
State-Specific Laws: States like California have strict consumer protection laws that may require you to offer returns even if not specified in your policy.

2. European Union

Return Window: Under EU law, consumers have 14 calendar days to return products from the day they receive them, regardless of the reason (with some exceptions for personalized or sealed items).
Refunds: Refunds must be issued within 14 days after the seller has received the returned goods.
Consumer Rights: EU consumers are granted a “cooling-off” period, allowing them to return items without providing a reason.

Legal Notes:

Consumer Protection: The EU Consumer Rights Directive mandates a 14-day return period. This applies to most online purchases, with exceptions for certain goods, such as digital downloads or customized items.
Restocking Fees: Not allowed for returns under the cooling-off period. Fees may only apply if the product is damaged or used beyond a reasonable extent.

3. United Kingdom

Return Window: The standard return period is 14 days for items purchased online, aligning with EU standards prior to Brexit. However, businesses may offer longer return periods.
Refunds: Refunds must be processed within 14 days of receiving the returned goods.
Non-returnable Items: Similar to the EU, exceptions include personalized items or sealed goods that cannot be returned once opened.

Legal Notes:

Consumer Contracts Regulations: UK law requires that returns be accepted within the cooling-off period unless exceptions apply.
Restocking Fees: May be charged for items returned in damaged or opened conditions.

4. Australia

Return Window: Under Australian Consumer Law, consumers have the right to return products if they are defective or not as described. A “change of mind” return is not required unless specified by the retailer.
Refunds: If a product is faulty, damaged, or does not match the description, customers are entitled to a full refund, replacement, or repair.

Legal Notes:

Australian Consumer Law (ACL): The law requires sellers to provide a remedy if a product is faulty, not as described, or does not perform as expected. A “change of mind” return is not legally required, but many businesses choose to offer it.
Restocking Fees: Generally not permissible for faulty or defective goods.

5. Canada

Return Window: Canadian law does not mandate a specific return window for online purchases, but most businesses offer 14-30 days for returns.
Refunds: Refunds should be processed within 10-14 days of receiving the returned product.

Legal Notes:

Consumer Protection Laws: The provinces of Quebec, Ontario, and others have specific laws around returns and refunds, particularly regarding warranties and product quality.
Restocking Fees: Not recommended for products returned due to defects. However, restocking fees may apply for returns made for non-defective items.

6. India

Return Window: Returns are typically accepted within 7-15 days, depending on the seller’s return policy.
Refunds: Refunds must be processed within 10-15 days once the product is returned.
Condition: The product should be unused, with all tags and packaging intact.

Legal Notes:

Consumer Protection Act: Indian laws protect consumers against faulty goods, requiring sellers to provide refunds or replacements.
Restocking Fees: Generally not acceptable under Indian consumer protection laws for defective items, but may be applicable for change of mind returns.

7. Middle East (UAE, Saudi Arabia, etc.)

Return Window: Return periods vary from 7 days to 30 days, depending on the retailer and the country.
Refunds: Refunds must be processed within 14-30 days.
Non-returnable Items: Similar to other regions, items like opened cosmetics or personalized goods are typically non-returnable.

Legal Notes:

UAE Consumer Protection Law: Requires that faulty products be replaced or refunded, but “change of mind” returns are not mandated by law unless clearly stated by the retailer.
Restocking Fees: May apply, especially for returns made due to customer error or product change requests.

8. Japan

Return Window: In Japan, returns are generally allowed within 7 days of receiving the product. However, some retailers may offer longer return periods for specific products.
Refunds: Refunds are typically issued within 10-14 days after receiving the returned product.
Condition: Products must be returned in unused condition and with original packaging.

Legal Notes:

Consumer Contract Act: In Japan, consumers have the right to cancel orders under certain conditions (e.g., faulty products, goods that do not match the description). However, “change of mind” returns are not required under Japanese law.
Restocking Fees: Restocking fees are not commonly charged unless the product is returned in a damaged or used condition.

9. Brazil

Return Window: Brazilian law provides for a 7-day return window for products purchased online, starting from the date of delivery.
Refunds: Refunds must be processed within 30 days of the returned product’s receipt.

Legal Notes:

Consumer Protection Code (Código de Defesa do Consumidor): Brazil mandates a 7-day return window for online purchases under the “cooling-off” period, where consumers can return items without providing a reason.
Restocking Fees: Restocking fees are not common under Brazilian law for items returned due to consumer dissatisfaction or non-defective products.

10. South Korea

Return Window: In South Korea, returns are generally allowed within 7-14 days, depending on the product category.
Refunds: Refunds should be issued within 14 days after receiving the returned product.

Legal Notes:

E-Commerce Act: South Korean law requires that products be returned in their original, unused condition. Customers are entitled to a refund or exchange if the product is defective or damaged.
Restocking Fees: Not typically allowed for defective items, but restocking fees may apply to returns made due to customer error or change of mind.

11. Russia

Return Window: Returns in Russia can be made within 7-14 days from delivery if the product is defective or does not meet the description.
Refunds: Refunds must be processed within 10 days.
Condition: Returns are only accepted if the product is unused and in original condition.

Legal Notes:

Consumer Protection Law: Under Russian consumer protection law, returns are accepted if the product is defective or misrepresented. However, returns for change of mind are generally not required unless specified in the seller’s policy.
Restocking Fees: May be allowed if the product is returned in a damaged condition or for reasons outside the scope of consumer protection laws.

12. Mexico

Return Window: Most retailers offer a 30-day return window, though this can vary depending on the product type.
Refunds: Refunds are generally processed within 10-15 days.

Legal Notes:

Consumer Protection Federal Law: Mexico’s consumer protection laws allow returns for defective or incorrect items. However, retailers are not obligated to accept returns for non-defective items unless their return policy allows it.
Restocking Fees: Restocking fees may apply for opened products or items returned due to buyer error, but not for defective items.

13. Argentina

Return Window: Returns are generally allowed within 10 days of receipt for faulty products. If the product does not meet the description or is defective, returns are mandatory under the Consumer Protection Law.
Refunds: Refunds should be processed within 15-30 days of receiving the returned product.

Legal Notes:

Consumer Protection Law: Under Argentine law, consumers have the right to return products that are defective or that do not match the description. Returns for change of mind are not mandated unless specified by the retailer.
Restocking Fees: Typically not allowed for defective items, but may be charged for change of mind returns under certain conditions.

14. South Africa

Return Window: South Africa allows 7 days for returns, according to the Consumer Protection Act, if the item is not as described or is defective.
Refunds: Refunds must be processed within 14 days after receiving the returned product.

Legal Notes:

Consumer Protection Act: The Act provides for returns of faulty goods within 6 months of purchase, allowing the consumer to choose a refund, repair, or replacement.
Restocking Fees: Restocking fees are not allowed under the Consumer Protection Act for faulty items, but they may apply for returns due to customer error.

15. New Zealand

Return Window: New Zealand offers a standard 14-day return period for most online purchases.
Refunds: Refunds should be processed within 10-15 days once the returned product is received.

Legal Notes:

Consumer Guarantees Act (CGA): New Zealand law allows consumers to return faulty goods for a refund, repair, or replacement within a reasonable time frame.
Restocking Fees: Not typically allowed for defective or faulty goods but may apply for items returned in a used condition.

16. Singapore

Return Window: Returns are generally accepted within 7-14 days depending on the retailer and product.
Refunds: Refunds must be processed within 7-14 days of receiving the returned product.

Legal Notes:

Consumer Protection (Fair Trading) Act: In Singapore, consumers are entitled to a refund or exchange if the product is defective or not as described.
Restocking Fees: Not allowed for faulty products, but fees may apply for returns due to customer error or change of mind.

17. Indonesia

Return Window: Returns are accepted within 7-14 days depending on the store.
Refunds: Refunds should be processed within 10 days of receiving the returned product.

Legal Notes:

Consumer Protection Law: Returns are allowed for defective products or those not as described. However, change of mind returns are generally not required unless offered by the retailer.
Restocking Fees: May apply to items returned in used or damaged condition.

18. France

Return Window: French consumers have 14 days from the receipt of goods to return the product under the “cooling-off” period, as per EU laws.
Refunds: Refunds must be issued within 14 days after the seller receives the returned item.

Legal Notes:

French Consumer Code: The French law protects consumers by offering a 14-day return window for most goods purchased online, regardless of whether the product is defective.
Restocking Fees: French law does not allow the application of restocking fees during the cooling-off period. However, fees may apply if the product is returned in a damaged condition.

19. Italy

Return Window: In Italy, the return period is 14 days from receipt of the product, following the EU consumer protection regulations.
Refunds: Refunds must be issued within 14 days of receiving the returned product.

Legal Notes:

Italian Consumer Code: The law allows returns within 14 days if the product is purchased online and doesn’t meet the consumer’s expectations.
Restocking Fees: Not allowed during the cooling-off period. Any fees for returned items are generally allowed only for damaged or used products.

20. Spain

Return Window: Consumers in Spain are entitled to return most products within 14 calendar days after receiving the product, in line with EU laws.
Refunds: Refunds must be issued within 14 days once the product is returned.

Legal Notes:

Spanish Consumer Law: Spain follows the EU Directive on Consumer Rights, which provides a cooling-off period of 14 days. Returns due to defects or misrepresentation must be accepted.
Restocking Fees: Spanish law does not allow restocking fees for returns made within the cooling-off period.

21. Germany

Return Window: In Germany, customers have a 14-day return window from the day the goods are received.
Refunds: Refunds are typically processed within 14 days once the return is approved.

Legal Notes:

German Civil Code (BGB): Germany has specific provisions for consumer protection that require a 14-day return period. Returns are mandatory if the product is defective or does not meet the description.
Restocking Fees: Not allowed during the cooling-off period, but may be imposed for products returned in an unsellable condition.

22. Netherlands

Return Window: In the Netherlands, the standard return period is 14 days.
Refunds: Refunds must be issued within 14 days after the return is received.

Legal Notes:

Dutch Civil Code: Dutch law mandates a 14-day return window for most online purchases, in line with EU regulations.
Restocking Fees: Not permissible for returns made within the cooling-off period. Restocking fees may be applied only if the product is returned in a damaged or used condition.

23. Switzerland

Return Window: Switzerland offers a 14-day return window for most online purchases.
Refunds: Refunds should be processed within 14 days of receiving the returned product.

Legal Notes:

Swiss Consumer Protection Law: Switzerland follows its own consumer protection laws, which allow returns of faulty or misrepresented products. However, “change of mind” returns are not a legal requirement unless specified by the retailer.
Restocking Fees: Restocking fees may apply to returns for reasons such as customer error or changed preferences.

24. Malaysia

Return Window: In Malaysia, returns are generally accepted within 14 days for defective products, and 7 days for change of mind returns, depending on the retailer’s policy.
Refunds: Refunds are processed within 10-14 days after the return is approved.

Legal Notes:

Consumer Protection Act 1999: The law allows returns for faulty products. However, retailers are not obligated to accept returns for change of mind unless specified in their policy.
Restocking Fees: Generally allowed if the product is returned due to buyer’s remorse or opened products.

25. Philippines

Return Window: The standard return period is 7-15 days depending on the retailer’s policy.
Refunds: Refunds must be processed within 7-10 days after the returned product is received.

Legal Notes:

Consumer Act of the Philippines: The law requires that defective goods must be replaced, refunded, or repaired. However, returns for non-defective items are not mandatory.
Restocking Fees: Allowed for returns made for reasons other than defective items (e.g., buyer’s remorse, change of mind).

26. Vietnam

Return Window: In Vietnam, returns are typically accepted within 7-14 days for defective products.
Refunds: Refunds are processed within 10 days after the return is approved.

Legal Notes:

Vietnam Consumer Protection Law: Returns are mandatory for defective or misrepresented products. However, the law does not require returns for change of mind unless specified by the retailer.
Restocking Fees: May apply for opened or used items returned by the customer.

27. Turkey

Return Window: In Turkey, consumers have 14 days to return products purchased online.
Refunds: Refunds should be issued within 14 days after the product is returned.

Legal Notes:

Consumer Protection Law: The law provides consumers with a 14-day cooling-off period for online purchases, and the seller must accept returns for defective products.
Restocking Fees: Restocking fees may be charged for non-defective returns, but not for products returned due to defects.

28. Egypt

Return Window: In Egypt, the standard return period is 7-14 days for defective or non-conforming products.
Refunds: Refunds should be processed within 10-15 days of receiving the returned product.

Legal Notes:

Consumer Protection Law: Egyptian law protects consumers by allowing returns for defective products or those that do not match the description. Returns for change of mind are typically not required unless specified by the seller.
Restocking Fees: Allowed in cases where the product is returned due to customer error or change of mind.

29. Hong Kong

Return Window: Returns are generally allowed within 7-14 days for defective or misrepresented products.
Refunds: Refunds are typically issued within 7-10 days.

Legal Notes:

Hong Kong Consumer Protection Law: Returns for defective or non-conforming products are mandatory, but returns for change of mind are not legally required unless specified by the seller.
Restocking Fees: May apply to opened or used products returned for non-defective reasons.

30. Chile

Return Window: Returns are accepted within 10-30 days, depending on the retailer’s return policy.
Refunds: Refunds should be issued within 10-14 days after receiving the returned product.

Legal Notes:

Consumer Protection Law: Chilean law provides consumers with the right to return defective or misrepresented products. Change of mind returns are not required unless specified by the seller.
Restocking Fees: Restocking fees may be applicable for non-defective products returned by the customer.

31. South Korea

Return Window: Returns are typically accepted within 7-14 days for most products.
Refunds: Refunds should be processed within 14 days after the returned product is received.

Legal Notes:

Act on the Consumer Protection in Electronic Commerce: South Korea has specific regulations for e-commerce transactions that require sellers to accept returns for faulty or defective products.
Restocking Fees: Not allowed for defective items, but may be charged for non-defective returns, depending on the seller’s policy.

32. Colombia

Return Window: In Colombia, returns are allowed within 5-10 days from delivery, especially for defective or misrepresented products.
Refunds: Refunds must be processed within 15 days after receiving the returned product.

Legal Notes:

Statutory Consumer Protection Law: Colombian law mandates the return of defective products, and the seller must provide a remedy, such as a replacement or a refund.
Restocking Fees: Typically not allowed for defective products, but may apply for returns due to customer error or buyer’s remorse.

33. Peru

Return Window: Returns are accepted within 7 days of receipt for faulty items.
Refunds: Refunds are processed within 10-15 days after the return.

Legal Notes:

Consumer Protection Law: Peruvian law requires that defective goods be returned and refunded. Non-defective items are generally not required to be returned unless specified in the seller’s policy.
Restocking Fees: Restocking fees may apply for products returned for non-defective reasons (e.g., change of mind).

34. Kenya

Return Window: Returns are allowed within 7 days from the receipt of goods, particularly for defective or non-conforming items.
Refunds: Refunds should be processed within 7-10 days of receiving the returned product.

Legal Notes:

Consumer Protection Act: Kenyan law allows consumers to return defective products or items that don’t match the description. The law does not require returns for change of mind, unless clearly stated by the retailer.
Restocking Fees: Generally not allowed for defective goods, but may be applicable for non-defective items returned due to customer error.

35. Nigeria

Return Window: In Nigeria, returns are generally allowed within 7 days for defective or misrepresented items.
Refunds: Refunds are typically processed within 10 days of the product being returned.

Legal Notes:

Consumer Protection Council Act: Returns for defective or incorrect products are mandatory. However, returns for change of mind are not required unless specified by the seller.
Restocking Fees: Can be charged for items returned due to customer error or if the product is used or opened.

36. Israel

Return Window: Returns are accepted within 14 days for products purchased online or over the phone, according to the Israeli Consumer Protection Law.
Refunds: Refunds must be issued within 14 days after the product is returned.

Legal Notes:

Israeli Consumer Protection Law: The law provides for a cooling-off period of 14 days for online purchases. Sellers must accept returns for defective or non-conforming products.
Restocking Fees: Restocking fees are not typically allowed during the cooling-off period unless specified in the return policy.

37. United Arab Emirates (UAE)

Return Window: In the UAE, the standard return window is 14 days for most goods.
Refunds: Refunds are typically processed within 10-15 days after receiving the returned product.

Legal Notes:

UAE Consumer Protection Law: Returns are required for defective products. However, “change of mind” returns are not mandated by law unless the retailer offers such a policy.
Restocking Fees: May apply for returns made due to customer error, but generally not allowed for faulty or defective items.

38. Qatar

Return Window: Returns in Qatar are typically allowed within 7-14 days for defective products.
Refunds: Refunds are processed within 10-14 days.

Legal Notes:

Qatar Consumer Protection Law: Qatari law provides the right to return faulty or damaged goods. Retailers are not required to accept returns for non-defective items unless stated in the seller’s policy.
Restocking Fees: Restocking fees may be applied to non-defective items returned by the customer, especially for opened products.

39. Morocco

Return Window: Returns are generally allowed within 7-15 days from receipt of goods for defective items.
Refunds: Refunds should be processed within 10-15 days after the product is returned.

Legal Notes:

Moroccan Consumer Protection Law: Moroccan law requires the acceptance of returns for faulty or non-conforming goods. However, returns for change of mind are not mandatory unless specified by the retailer.
Restocking Fees: Fees may apply for non-defective items returned due to customer error or change of mind.

40. Chile

Return Window: Returns in Chile are accepted within 10-30 days, depending on the retailer.
Refunds: Refunds should be processed within 10-14 days.

Legal Notes:

Chilean Consumer Protection Law: Under Chilean law, consumers are entitled to return defective or non-conforming products. However, retailers are not required to accept returns for change of mind unless specifically indicated in the return policy.
Restocking Fees: Restocking fees may be charged for returns due to customer error or opened items.

41. Thailand

Return Window: Returns are generally accepted within 7-14 days for faulty products.
Refunds: Refunds must be processed within 10 days of receiving the returned product.

Legal Notes:

Consumer Protection Law: Thailand requires returns for defective products. The law does not mandate returns for change of mind unless explicitly stated by the seller.
Restocking Fees: Restocking fees may apply for non-defective returns or for opened products.

42. Bangladesh

Return Window: Returns are typically accepted within 7 days for faulty items.
Refunds: Refunds are processed within 10-15 days after the return.

Legal Notes:

Consumer Protection Act: Returns for defective products are required by law. However, returns for non-defective products are not mandated unless the seller’s policy allows it.
Restocking Fees: May apply for returns due to customer error or products returned in damaged condition.

43. Argentina

Return Window: Returns are typically allowed within 10-15 days for faulty or defective products.
Refunds: Refunds are generally processed within 10-15 days after receiving the returned item.

Legal Notes:

Argentine Consumer Protection Law: The law ensures consumers can return defective goods, but the return for change of mind is not required unless specifically offered by the retailer.
Restocking Fees: Restocking fees may apply for opened or used products returned for non-defective reasons.

44. Peru

Return Window: Returns are accepted within 7-10 days for defective or damaged products.
Refunds: Refunds are typically processed within 10 days after the returned product is received.

Legal Notes:

Peruvian Consumer Protection Law: The law ensures consumers can return defective products, and refunds must be issued for such returns.
Restocking Fees: Generally not allowed for defective items, but can be charged for non-defective returns if clearly stated in the seller’s policy.

45. Bolivia

Return Window: Returns are generally accepted within 7-14 days for defective products.
Refunds: Refunds are processed within 15 days after the return is approved.

Legal Notes:

Bolivian Consumer Protection Law: The law allows consumers to return products that are defective or do not meet the description. Returns for change of mind are typically not required unless explicitly stated.
Restocking Fees: Restocking fees may apply to non-defective returns, especially if the product has been opened or used.

46. Uruguay

Return Window: Returns in Uruguay are accepted within 10-15 days for defective or misrepresented products.
Refunds: Refunds are generally processed within 15 days of receiving the returned product.

Legal Notes:

Uruguayan Consumer Protection Law: Returns for defective products are mandatory under Uruguayan law. Sellers are not required to accept returns for change of mind unless they explicitly state such a policy.
Restocking Fees: Restocking fees may be imposed for returns due to customer error or products returned in used condition.

47. Paraguay

Return Window: In Paraguay, returns are accepted within 10-15 days for defective items.
Refunds: Refunds are processed within 15-20 days after receiving the returned item.

Legal Notes:

Paraguayan Consumer Protection Law: Consumers are entitled to return faulty products for a refund or replacement. However, returns for non-defective items are not mandated by law.
Restocking Fees: Restocking fees can be applied for non-defective returns or products returned in used condition.

48. Venezuela

Return Window: Returns are typically allowed within 7-10 days for defective products.
Refunds: Refunds are processed within 10-15 days after the return is accepted.

Legal Notes:

Venezuelan Consumer Protection Law: Venezuela enforces consumer rights to return defective products, but change of mind returns are not mandatory unless explicitly stated by the seller.
Restocking Fees: May be applicable for non-defective returns.

49. Egypt

Return Window: Returns are typically allowed within 14 days for defective or misrepresented products.
Refunds: Refunds should be processed within 10-14 days of receiving the returned item.

Legal Notes:

Egyptian Consumer Protection Law: The law mandates that defective goods must be replaced or refunded. Returns for change of mind are not required by law unless explicitly stated in the seller’s return policy.
Restocking Fees: May apply for returns due to customer error, especially for opened or used products.

50. South Africa

Return Window: Returns are accepted within 7-10 days for defective or non-conforming products.
Refunds: Refunds are generally processed within 10-15 days after the returned product is received.

Legal Notes:

South African Consumer Protection Act: Consumers are entitled to return defective products, and sellers must offer a refund, replacement, or repair. Returns for non-defective products are not required unless specified.
Restocking Fees: May be applied for non-defective returns.

51. New Zealand

Return Window: Returns are allowed within 10-15 days for faulty or damaged products.
Refunds: Refunds are typically processed within 10 days after the returned item is received.

Legal Notes:

Consumer Guarantees Act 1993: New Zealand law requires sellers to accept returns for faulty or non-conforming goods. Returns for change of mind are not required unless offered as part of the seller’s policy.
Restocking Fees: Generally not allowed for defective products, but may apply for non-defective returns.

52. Australia

Return Window: Returns are accepted within 30 days for faulty or misrepresented products under the Australian Consumer Law.
Refunds: Refunds must be issued within 10 days after the returned product is received.

Legal Notes:

Australian Consumer Law (ACL): Australian consumers have the right to return products that are defective, damaged, or do not match the description. The law does not require returns for change of mind unless stated in the seller’s policy.
Restocking Fees: Restocking fees are typically not allowed for defective goods but may apply to non-defective returns, especially if the product is returned opened or used.

53. Indonesia

Return Window: Returns are accepted within 7-14 days for faulty items.
Refunds: Refunds are processed within 10 days after receiving the returned product.

Legal Notes:

Indonesian Consumer Protection Law: The law mandates that defective or misrepresented products must be returned and refunded. Returns for change of mind are not required unless explicitly offered by the retailer.
Restocking Fees: May be applicable for non-defective returns, especially for opened or used items.

54. Malaysia

Return Window: Returns are typically allowed within 7-14 days for defective products.
Refunds: Refunds are processed within 10-14 days.

Legal Notes:

Consumer Protection Act 1999: The law ensures consumers can return defective goods for a refund or replacement. Change of mind returns are not mandated unless clearly stated by the seller.
Restocking Fees: Restocking fees may apply for non-defective returns, particularly for opened or used products.

55. Singapore

Return Window: Returns are generally accepted within 7-14 days for faulty products.
Refunds: Refunds are typically processed within 10 days after the return is received.

Legal Notes:

Consumer Protection (Fair Trading) Act: Singaporean law requires sellers to accept returns for defective or non-conforming goods. Returns for change of mind are generally not required unless stated in the return policy.
Restocking Fees: May apply for non-defective returns or opened products.

56. Japan

Return Window: Returns in Japan are allowed within 7-14 days for faulty products.
Refunds: Refunds are typically processed within 7-14 days after receiving the returned product.

Legal Notes:

Japanese Consumer Protection Law: The law requires that defective products be returned for a refund or replacement. Returns for change of mind are typically not allowed unless explicitly offered by the seller.
Restocking Fees: Can apply for non-defective returns or if the product is returned opened or used.

57. India

Return Window: Returns are typically accepted within 7-30 days, depending on the product type and retailer.
Refunds: Refunds are processed within 7-14 days after the return is confirmed.

Legal Notes:

Consumer Protection Act: Indian law provides a strong framework for consumer rights, especially for defective products. However, returns for non-defective items are not always required unless the seller offers such a policy.
Restocking Fees: May apply for non-defective items returned after being opened or used.

58. Saudi Arabia

Return Window: Returns are accepted within 7-14 days for defective or damaged items.
Refunds: Refunds are typically processed within 10-14 days after the returned item is received.

Legal Notes:

Saudi Arabian Consumer Protection Law: The law guarantees the right to return defective products for a full refund or replacement. Non-defective returns are not required by law unless explicitly offered by the seller.
Restocking Fees: Restocking fees may apply for non-defective returns, especially if the product is opened or used.

59. Kuwait

Return Window: Returns are typically allowed within 7-14 days for faulty items.
Refunds: Refunds are processed within 10-15 days.

Legal Notes:

Kuwaiti Consumer Protection Law: Returns for defective products are mandatory under Kuwaiti law. However, returns for change of mind are not legally required unless explicitly stated by the seller.
Restocking Fees: May apply to non-defective returns or if the product is used.

60. Bahrain

Return Window: Returns are allowed within 7-14 days for defective products.
Refunds: Refunds are generally processed within 7-10 days after the returned product is received.

Legal Notes:

Bahraini Consumer Protection Law: The law mandates the return of defective products, and sellers must issue a refund or replacement. Returns for non-defective items are not mandatory unless stated by the seller.
Restocking Fees: Can be charged for non-defective returns, especially for opened or used items.

61. Oman

Return Window: Returns are typically accepted within 7-14 days for defective or misrepresented products.
Refunds: Refunds are typically processed within 10-14 days after the returned product is received.

Legal Notes:

Oman Consumer Protection Law: Requires the return of defective products, but returns for change of mind are not mandated unless the retailer provides such a policy.
Restocking Fees: May apply for non-defective returns, particularly for items that have been opened or used.

62. Lebanon

Return Window: Returns are accepted within 7-14 days for defective products.
Refunds: Refunds are processed within 10-15 days after the returned product is received.

Legal Notes:

Lebanese Consumer Protection Law: Ensures that defective goods must be accepted for return. Non-defective returns are not required by law unless explicitly stated in the retailer’s policy.
Restocking Fees: Restocking fees may be charged for non-defective returns or if the product is opened.

63. Jordan

Return Window: Returns are accepted within 7-14 days for defective products.
Refunds: Refunds are processed within 10 days after the return is accepted.

Legal Notes:

Jordanian Consumer Protection Law: The law guarantees the right to return defective products. Returns for non-defective items are generally not required unless offered by the seller.
Restocking Fees: Restocking fees may apply for opened or used items, especially if returned due to customer error.

64. Turkey

Return Window: Returns are allowed within 14 days for defective or damaged products.
Refunds: Refunds must be processed within 14 days after receiving the returned item.

Legal Notes:

Turkish Consumer Protection Law: Consumers are entitled to return defective goods for a full refund or exchange. Returns for non-defective items are not required unless offered as part of the seller’s policy.
Restocking Fees: Can be applied for non-defective returns, particularly for opened or used products.

65. Azerbaijan

Return Window: Returns are accepted within 14 days for defective products.
Refunds: Refunds are processed within 10-15 days after the return.

Legal Notes:

Azerbaijani Consumer Protection Law: Consumers are entitled to return faulty goods. However, returns for non-defective products are not mandatory unless explicitly offered by the retailer.
Restocking Fees: May be charged for returns due to customer error or for opened items.

66. Armenia

Return Window: Returns are accepted within 14 days for defective products.
Refunds: Refunds are processed within 10-14 days after receiving the returned item.

Legal Notes:

Armenian Consumer Protection Law: The law allows returns for defective products. Returns for non-defective items are not required unless clearly stated in the seller’s policy.
Restocking Fees: Restocking fees may apply for opened or used products returned for non-defective reasons.

67. Georgia

Return Window: Returns are allowed within 14 days for faulty or damaged products.
Refunds: Refunds should be processed within 10-15 days.

Legal Notes:

Georgian Consumer Protection Law: The law mandates that defective products must be returned for a refund or replacement. Non-defective returns are not required unless explicitly stated.
Restocking Fees: Restocking fees may be applicable for non-defective returns.

68. Belarus

Return Window: Returns are generally allowed within 14 days for faulty products.
Refunds: Refunds are processed within 10-14 days after the returned product is received.

Legal Notes:

Belarusian Consumer Protection Law: Consumers are entitled to return defective products. Returns for change of mind are not required by law unless explicitly stated in the return policy.
Restocking Fees: Restocking fees may apply for non-defective returns.

69. Ukraine

Return Window: Returns are accepted within 14 days for defective products.
Refunds: Refunds are processed within 10-14 days after the return.

Legal Notes:

Ukrainian Consumer Protection Law: Consumers are entitled to return defective goods and receive a refund or replacement. Non-defective returns are not required unless stated by the seller.
Restocking Fees: Restocking fees may be applicable for returns due to customer error or non-defective items.

70. Mongolia

Return Window: Returns are accepted within 7-14 days for faulty or damaged products.
Refunds: Refunds are processed within 10-15 days after the return is received.

Legal Notes:

Mongolian Consumer Protection Law: The law allows the return of defective products, but returns for non-defective products are not required unless the seller offers such a policy.
Restocking Fees: Can be applied for non-defective returns, especially for opened or used products.

71. Vietnam

Return Window: Returns are typically allowed within 7-14 days for faulty items.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Vietnamese Consumer Protection Law: Consumers have the right to return defective products. Returns for non-defective items are not required unless stated in the seller’s policy.
Restocking Fees: Restocking fees may be applied for opened products or non-defective returns.

72. Philippines

Return Window: Returns are accepted within 7-14 days for defective or damaged items.
Refunds: Refunds are processed within 10-14 days after the returned product is received.

Legal Notes:

Philippine Consumer Protection Act: The law allows returns for defective products. Returns for non-defective items are generally not required unless specified by the seller.
Restocking Fees: Restocking fees may apply for returns due to customer error or opened products.

73. Thailand

Return Window: Returns are accepted within 7-14 days for defective or damaged products.
Refunds: Refunds are typically processed within 7-10 days after receiving the returned product.

Legal Notes:

Thai Consumer Protection Act: Consumers have the right to return defective products for a refund, exchange, or repair. Non-defective returns are not required unless the seller offers a policy for it.
Restocking Fees: Can apply for non-defective returns or opened products.

74. Laos

Return Window: Returns are generally allowed within 7-14 days for faulty or damaged items.
Refunds: Refunds are processed within 7-10 days after the returned product is received.

Legal Notes:

Lao Consumer Protection Law: Defective products must be accepted for return or refund. Returns for change of mind are not required unless explicitly stated.
Restocking Fees: May apply for non-defective returns, particularly for opened or used items.

75. Cambodia

Return Window: Returns are accepted within 7-14 days for defective products.
Refunds: Refunds are processed within 10-15 days after the return.

Legal Notes:

Cambodian Consumer Protection Law: Return of defective products is required by law, but non-defective returns are not required unless explicitly offered by the seller.
Restocking Fees: Restocking fees may apply for opened or used products returned without defect.

76. Myanmar

Return Window: Returns are accepted within 7-14 days for faulty or damaged products.
Refunds: Refunds are processed within 10-15 days.

Legal Notes:

Myanmar Consumer Protection Law: Consumers are entitled to return defective goods for a refund or replacement. Non-defective returns are not required unless offered by the seller.
Restocking Fees: May apply for non-defective returns.

77. Sri Lanka

Return Window: Returns are generally accepted within 14 days for defective or damaged products.
Refunds: Refunds are typically processed within 7-10 days after receiving the returned item.

Legal Notes:

Sri Lankan Consumer Protection Law: The law ensures consumers can return defective products, and refunds or replacements must be provided. Returns for non-defective products are generally not required unless offered by the seller.
Restocking Fees: Can apply for non-defective returns, especially for opened products.

78. Nepal

Return Window: Returns are accepted within 7-14 days for faulty or damaged items.
Refunds: Refunds are processed within 7-10 days after the return.

Legal Notes:

Nepali Consumer Protection Act: Consumers have the right to return defective products and receive a refund, replacement, or repair. Non-defective returns are not required unless stated by the seller.
Restocking Fees: May apply for non-defective returns, particularly if the product is used or opened.

79. Bangladesh

Return Window: Returns are accepted within 7-14 days for defective products.
Refunds: Refunds are generally processed within 7-10 days after receiving the returned item.

Legal Notes:

Bangladeshi Consumer Protection Act: Ensures that consumers can return defective goods. Non-defective returns are not mandatory unless offered by the seller.
Restocking Fees: Can apply for non-defective returns, especially for opened or used items.

80. Maldives

Return Window: Returns are allowed within 7-14 days for defective products.
Refunds: Refunds are processed within 7-10 days after the return.

Legal Notes:

Maldivian Consumer Protection Act: The law protects consumers against defective products, requiring a refund or replacement. Returns for non-defective products are not required unless offered by the seller.
Restocking Fees: May apply for non-defective returns.

81. Israel

Return Window: Returns are accepted within 14 days for defective or misrepresented products.
Refunds: Refunds are processed within 14 days of the return.

Legal Notes:

Israeli Consumer Protection Law: The law guarantees the right to return defective goods and mandates a full refund or replacement. Returns for non-defective items are not required unless stated in the seller’s policy.
Restocking Fees: May apply to non-defective returns or opened items.

82. Palestine

Return Window: Returns are accepted within 7-14 days for defective products.
Refunds: Refunds are processed within 10-15 days after receiving the returned product.

Legal Notes:

Palestinian Consumer Protection Law: Consumers are entitled to return defective products. Non-defective returns are not required unless explicitly offered by the seller.
Restocking Fees: May be applied for non-defective returns.

83. Qatar

Return Window: Returns are accepted within 7-14 days for defective or misrepresented products.
Refunds: Refunds are processed within 10-14 days after the return is accepted.

Legal Notes:

Qatari Consumer Protection Law: Returns for defective products are mandatory, and sellers must offer a refund or replacement. Returns for non-defective products are not legally required unless explicitly stated.
Restocking Fees: Can apply to non-defective returns or opened products.

84. United Arab Emirates (UAE)

Return Window: Returns are allowed within 7-14 days for defective products.
Refunds: Refunds are processed within 7-10 days after receiving the returned item.

Legal Notes:

UAE Consumer Protection Law: Ensures that consumers can return defective products. Non-defective returns are not mandatory unless stated in the seller’s return policy.
Restocking Fees: Can apply for non-defective returns or products returned in opened or used condition.

85. Egypt

Return Window: Returns are generally accepted within 14 days for faulty items.
Refunds: Refunds are typically processed within 7-14 days after receiving the returned product.

Legal Notes:

Egyptian Consumer Protection Law: The law protects consumers by allowing them to return defective goods. Non-defective returns are not required unless explicitly offered by the seller.
Restocking Fees: Restocking fees can apply to non-defective returns.

86. Morocco

Return Window: Returns are accepted within 7-14 days for faulty or damaged products.
Refunds: Refunds are processed within 7-10 days after the returned item is received.

Legal Notes:

Moroccan Consumer Protection Law: Consumers are entitled to return defective products for a full refund. Returns for non-defective products are not mandated unless the seller offers such a policy.
Restocking Fees: May apply to non-defective returns or products that have been used.

87. Tunisia

Return Window: Returns are typically accepted within 14 days for defective products.
Refunds: Refunds are processed within 7-10 days after receiving the returned item.

Legal Notes:

Tunisian Consumer Protection Law: The law guarantees the return of defective goods. Non-defective returns are not required unless stated by the seller.
Restocking Fees: May be applicable for non-defective returns.

88. Algeria

Return Window: Returns are accepted within 7-14 days for defective or misrepresented products.
Refunds: Refunds are processed within 10-14 days after the return.

Legal Notes:

Algerian Consumer Protection Law: The law requires that defective products be returned and refunded. Non-defective returns are not required unless explicitly stated by the seller.
Restocking Fees: Can apply for non-defective returns.

89. Nigeria

Return Window: Returns are accepted within 7-14 days for faulty or damaged items.
Refunds: Refunds are processed within 10-14 days.

Legal Notes:

Nigerian Consumer Protection Law: Consumers have the right to return defective products. Non-defective returns are not required unless explicitly offered by the seller.
Restocking Fees: Restocking fees may apply for non-defective returns, especially for opened or used products.

90. Kenya

Return Window: Returns are accepted within 7-14 days for defective products.
Refunds: Refunds are processed within 7-10 days after the return.

Legal Notes:

Kenyan Consumer Protection Act: The law ensures the return of defective goods. Returns for non-defective products are not mandatory unless explicitly stated.
Restocking Fees: May apply for non-defective returns.

91. South Africa

Return Window: Returns are accepted within 7-14 days for faulty or damaged products.
Refunds: Refunds are processed within 7-10 days after receiving the returned item.

Legal Notes:

South African Consumer Protection Act: This law grants consumers the right to return faulty goods within six months for a full refund or replacement. Returns for non-defective items are not mandatory unless stated in the seller’s policy.
Restocking Fees: May apply for non-defective returns, particularly for opened or used items.

92. Zimbabwe

Return Window: Returns are accepted within 7-14 days for defective or misrepresented products.
Refunds: Refunds are typically processed within 10-14 days after the return.

Legal Notes:

Zimbabwean Consumer Protection Law: Ensures the return of defective goods for a full refund or replacement. Non-defective returns are not required unless the seller offers a return policy.
Restocking Fees: Restocking fees may apply for non-defective returns, especially if the product is used.

93. Zambia

Return Window: Returns are accepted within 7-14 days for defective products.
Refunds: Refunds are processed within 10-15 days after receiving the returned product.

Legal Notes:

Zambian Consumer Protection Act: Consumers can return faulty products for a refund or exchange. Non-defective returns are not legally required unless offered by the seller.
Restocking Fees: May apply for non-defective returns.

94. Malawi

Return Window: Returns are accepted within 7-14 days for faulty or damaged items.
Refunds: Refunds are processed within 10-14 days after the return.

Legal Notes:

Malawian Consumer Protection Law: Consumers are entitled to return defective products. Non-defective returns are not mandatory unless stated by the seller.
Restocking Fees: May apply to non-defective returns, particularly for used or opened products.

95. Tanzania

Return Window: Returns are accepted within 7-14 days for defective or damaged products.
Refunds: Refunds are processed within 10-15 days after receiving the returned product.

Legal Notes:

Tanzanian Consumer Protection Law: Defective products must be accepted for return. Non-defective returns are not required unless the seller provides a policy for it.
Restocking Fees: Can apply for non-defective returns.

96. Uganda

Return Window: Returns are typically allowed within 7-14 days for faulty or misrepresented products.
Refunds: Refunds are processed within 7-10 days after the return is received.

Legal Notes:

Ugandan Consumer Protection Law: Guarantees the return of defective goods for a refund or replacement. Returns for non-defective items are not required unless offered by the seller.
Restocking Fees: Restocking fees may apply for non-defective returns, especially if the product is opened or used.

97. Seychelles

Return Window: Returns are allowed within 7-14 days for defective products.
Refunds: Refunds are processed within 10-14 days after the return.

Legal Notes:

Seychelles Consumer Protection Law: The law ensures the return of defective products for a full refund or exchange. Non-defective returns are not required unless explicitly offered by the seller.
Restocking Fees: May apply for non-defective returns.

98. Mauritius

Return Window: Returns are accepted within 7-14 days for faulty or misrepresented products.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Mauritian Consumer Protection Act: Consumers are entitled to return defective products. Returns for non-defective items are not mandatory unless the seller provides a return policy.
Restocking Fees: Can be charged for non-defective returns or opened products.

99. Sri Lanka

Return Window: Returns are generally accepted within 7-14 days for faulty products.
Refunds: Refunds are processed within 7-10 days after receiving the returned item.

Legal Notes:

Sri Lankan Consumer Protection Law: Consumers are entitled to return defective products, and a refund or replacement must be offered. Returns for non-defective products are not required unless explicitly stated by the seller.
Restocking Fees: May apply for non-defective returns, particularly if the item is opened.

100. Egypt

Return Window: Returns are accepted within 7-14 days for defective or damaged items.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Egyptian Consumer Protection Law: Ensures the return of defective products and mandates a full refund or replacement. Non-defective returns are not required unless offered by the seller.
Restocking Fees: May apply to non-defective returns, especially if the product is used or opened.

101. Algeria

Return Window: Returns are accepted within 7-14 days for defective products.
Refunds: Refunds are typically processed within 7-14 days after the return.

Legal Notes:

Algerian Consumer Protection Law: Guarantees the return of defective products, but returns for non-defective products are not mandatory unless explicitly offered by the seller.
Restocking Fees: Restocking fees may apply for non-defective returns.

Let’s continue! Here’s the next set of countries with their return and refund policies:

102. Ghana

Return Window: Returns are accepted within 7-14 days for defective or misrepresented products.
Refunds: Refunds are processed within 10-14 days after the return.

Legal Notes:

Ghanaian Consumer Protection Law: Consumers have the right to return defective products. Non-defective returns are not legally required unless offered by the seller.
Restocking Fees: May apply to non-defective returns or products that have been used.

103. Ivory Coast (Côte d’Ivoire)

Return Window: Returns are accepted within 7-14 days for faulty or damaged items.
Refunds: Refunds are processed within 7-10 days after receiving the returned item.

Legal Notes:

Ivorian Consumer Protection Law: Ensures that defective goods can be returned for a refund, replacement, or repair. Non-defective returns are not mandatory unless the seller has an explicit policy.
Restocking Fees: Can be applied for non-defective returns.

104. Senegal

Return Window: Returns are allowed within 7-14 days for faulty products.
Refunds: Refunds are processed within 7-10 days after receiving the returned item.

Legal Notes:

Senegalese Consumer Protection Law: The law protects consumers against defective goods and provides for refunds or replacements. Non-defective returns are not required unless stated by the seller.
Restocking Fees: May apply to non-defective returns.

105. Democratic Republic of the Congo (DRC)

Return Window: Returns are accepted within 7-14 days for defective or damaged products.
Refunds: Refunds are typically processed within 10-15 days after receiving the return.

Legal Notes:

Congolese Consumer Protection Law: Consumers can return defective goods for a full refund or replacement. Returns for non-defective products are not required unless offered by the seller.
Restocking Fees: Restocking fees can apply for non-defective returns.

106. Angola

Return Window: Returns are accepted within 7-14 days for faulty or damaged products.
Refunds: Refunds are processed within 7-10 days after receiving the returned item.

Legal Notes:

Angolan Consumer Protection Law: The law requires sellers to accept returns of defective goods. Non-defective returns are not mandatory unless the seller specifies such a policy.
Restocking Fees: May apply for non-defective returns, particularly for used items.

107. Ethiopia

Return Window: Returns are accepted within 7-14 days for defective products.
Refunds: Refunds are processed within 7-10 days after the return is received.

Legal Notes:

Ethiopian Consumer Protection Law: Consumers are entitled to return defective goods. Non-defective returns are not required unless offered by the seller.
Restocking Fees: Can be applied for non-defective returns.

108. Botswana

Return Window: Returns are accepted within 7-14 days for faulty or damaged products.
Refunds: Refunds are processed within 10-14 days after receiving the returned product.

Legal Notes:

Botswana Consumer Protection Act: Protects consumers from defective goods and requires sellers to accept returns for such products. Non-defective returns are not mandated unless offered by the seller.
Restocking Fees: May apply for non-defective returns.

109. Lesotho

Return Window: Returns are accepted within 7-14 days for faulty or misrepresented products.
Refunds: Refunds are typically processed within 7-10 days after the return.

Legal Notes:

Lesotho Consumer Protection Act: Ensures that consumers can return defective goods for a refund or replacement. Returns for non-defective goods are not required unless explicitly stated by the seller.
Restocking Fees: Can apply for non-defective returns or opened items.

110. Swaziland (Eswatini)

Return Window: Returns are allowed within 7-14 days for defective or damaged products.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Eswatini Consumer Protection Law: Ensures the return of defective goods. Returns for non-defective items are not required unless explicitly offered by the seller.
Restocking Fees: Restocking fees may apply for non-defective returns.

111. Rwanda

Return Window: Returns are accepted within 7-14 days for defective or damaged products.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Rwandan Consumer Protection Law: Defective goods must be accepted for return, and consumers are entitled to a refund or exchange. Non-defective returns are not legally required unless offered by the seller.
Restocking Fees: Can apply to non-defective returns.

112. Madagascar

Return Window: Returns are accepted within 7-14 days for defective products.
Refunds: Refunds are processed within 7-10 days after the return.

Legal Notes:

Madagascan Consumer Protection Law: Consumers are entitled to return defective products and receive a refund or replacement. Non-defective returns are not mandatory unless the seller offers such a policy.
Restocking Fees: May apply for non-defective returns.

113. Namibia

Return Window: Returns are accepted within 7-14 days for defective products.
Refunds: Refunds are typically processed within 7-10 days after receiving the returned product.

Legal Notes:

Namibian Consumer Protection Act: Protects consumers’ right to return defective goods for a full refund or replacement. Returns for non-defective products are not required unless the seller provides a policy for it.
Restocking Fees: May apply to non-defective returns, especially for used products.

114. Gabon

Return Window: Returns are accepted within 7-14 days for faulty or damaged products.
Refunds: Refunds are processed within 10-14 days after receiving the returned item.

Legal Notes:

Gabonese Consumer Protection Law: Defective products must be returned for a refund or replacement. Non-defective returns are not required unless explicitly offered by the seller.
Restocking Fees: May apply for non-defective returns.

115. Mali

Return Window: Returns are accepted within 7-14 days for defective or damaged products.
Refunds: Refunds are processed within 7-10 days after the return.

Legal Notes:

Malian Consumer Protection Law: Ensures that defective goods are returned for a refund or replacement. Returns for non-defective products are not required unless the seller provides such a policy.
Restocking Fees: Restocking fees may apply for non-defective returns.

116. Burkina Faso

Return Window: Returns are allowed within 7-14 days for defective products.
Refunds: Refunds are processed within 10-14 days after receiving the returned product.

Legal Notes:

Burkinabe Consumer Protection Law: The law protects consumers by allowing them to return defective goods. Non-defective returns are not mandated unless the seller offers such a policy.
Restocking Fees: Can apply for non-defective returns.

117. Niger

Return Window: Returns are accepted within 7-14 days for defective or damaged products.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Nigerian Consumer Protection Law: Consumers can return defective goods for a full refund or replacement. Non-defective returns are not legally required unless the seller has a specific policy in place.
Restocking Fees: May apply for non-defective returns or opened items.

118. Togo

Return Window: Returns are accepted within 7-14 days for faulty or misrepresented items.
Refunds: Refunds are processed within 7-10 days after the return is received.

Legal Notes:

Togolese Consumer Protection Law: Provides the right to return defective products for a refund or exchange. Returns for non-defective products are not mandatory unless stated by the seller.
Restocking Fees: Restocking fees may apply to non-defective returns.

119. Benin

Return Window: Returns are accepted within 7-14 days for faulty or damaged products.
Refunds: Refunds are processed within 7-10 days after the returned product is received.

Legal Notes:

Beninese Consumer Protection Law: Consumers are entitled to return defective goods for a refund or replacement. Non-defective returns are not required unless the seller has a policy in place.
Restocking Fees: May apply for non-defective returns, particularly for used items.

120. Guinea

Return Window: Returns are allowed within 7-14 days for defective products.
Refunds: Refunds are processed within 10-14 days after receiving the returned product.

Legal Notes:

Guinean Consumer Protection Law: Ensures the return of defective products for a refund, exchange, or repair. Returns for non-defective products are not mandatory unless offered by the seller.
Restocking Fees: Restocking fees may apply to non-defective returns.

121. Sierra Leone

Return Window: Returns are accepted within 7-14 days for faulty products.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Sierra Leonean Consumer Protection Law: Guarantees that defective goods can be returned for a full refund or replacement. Non-defective returns are not required unless the seller offers such a policy.
Restocking Fees: May apply to non-defective returns, particularly for opened or used products.

122. Liberia

Return Window: Returns are allowed within 7-14 days for defective or damaged items.
Refunds: Refunds are typically processed within 7-10 days after the returned item is received.

Legal Notes:

Liberian Consumer Protection Law: Consumers are entitled to return defective products for a refund or replacement. Non-defective returns are not required unless the seller specifies this in their policy.
Restocking Fees: Can apply for non-defective returns.

123. Mauritania

Return Window: Returns are accepted within 7-14 days for faulty or damaged products.
Refunds: Refunds are processed within 7-10 days after the return is received.

Legal Notes:

Mauritanian Consumer Protection Law: Guarantees the return of defective products for a full refund or replacement. Non-defective returns are not required unless the seller provides such a policy.
Restocking Fees: Restocking fees may apply to non-defective returns.

124. Comoros

Return Window: Returns are accepted within 7-14 days for defective or misrepresented products.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Comoros Consumer Protection Law: Provides the right to return faulty products for a full refund or replacement. Non-defective returns are not mandatory unless the seller offers such a policy.
Restocking Fees: Restocking fees may apply for non-defective returns.

125. Cabo Verde

Return Window: Returns are allowed within 7-14 days for faulty or damaged items.
Refunds: Refunds are processed within 7-10 days after receiving the returned item.

Legal Notes:

Cape Verdean Consumer Protection Law: Ensures that defective goods can be returned for a refund or replacement. Non-defective returns are not required unless the seller provides such a policy.
Restocking Fees: Can apply for non-defective returns.

126. Cape Verde

Return Window: Returns are accepted within 7-14 days for faulty or damaged products.
Refunds: Refunds are processed within 7-10 days after receiving the returned item.

Legal Notes:

Cape Verde Consumer Protection Law: Offers consumers the right to return defective products. Returns for non-defective products are not required unless explicitly stated by the seller.
Restocking Fees: Restocking fees may apply for non-defective returns.

127. Seychelles

Return Window: Returns are accepted within 7-14 days for faulty products.
Refunds: Refunds are typically processed within 7-10 days after the return.

Legal Notes:

Seychelles Consumer Protection Law: Consumers are entitled to return defective products for a full refund or replacement. Non-defective returns are not required unless the seller offers such a policy.
Restocking Fees: May apply for non-defective returns, especially for used or opened items.

128. Tanzania

Return Window: Returns are accepted within 7-14 days for faulty or misrepresented items.
Refunds: Refunds are processed within 10-14 days after receiving the returned product.

Legal Notes:

Tanzanian Consumer Protection Law: Ensures consumers’ right to return faulty products. Returns for non-defective items are not legally required unless offered by the seller.
Restocking Fees: Restocking fees may apply for non-defective returns.

129. Mozambique

Return Window: Returns are accepted within 7-14 days for faulty or damaged items.
Refunds: Refunds are typically processed within 7-10 days after receiving the returned product.

Legal Notes:

Mozambican Consumer Protection Law: Ensures that defective goods can be returned for a refund or replacement. Non-defective returns are not legally required unless the seller offers such a policy.
Restocking Fees: May apply for non-defective returns, particularly if the product is used or opened.

130. Zimbabwe

Return Window: Returns are accepted within 7-14 days for faulty or damaged products.
Refunds: Refunds are processed within 10-14 days after the return is received.

Legal Notes:

Zimbabwean Consumer Protection Act: Grants consumers the right to return faulty goods within six months for a full refund or replacement. Returns for non-defective items are not mandatory unless stated in the seller’s policy.
Restocking Fees: May apply for non-defective returns, particularly for opened or used items.

131. Kenya

Return Window: Returns are accepted within 7-14 days for defective or damaged products.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Kenyan Consumer Protection Act: Protects consumers by ensuring the return of defective goods and mandating a full refund or replacement. Non-defective returns are not required unless the seller offers a policy for it.
Restocking Fees: Can apply for non-defective returns, particularly if the product is opened or used.

132. Nigeria

Return Window: Returns are allowed within 7-14 days for faulty products.
Refunds: Refunds are processed within 7-10 days after the return is received.

Legal Notes:

Nigerian Consumer Protection Law: Guarantees the return of defective products, with a full refund or exchange option. Non-defective returns are not required unless explicitly stated by the seller.
Restocking Fees: Restocking fees may apply for non-defective returns.

133. Egypt

Return Window: Returns are accepted within 7-14 days for defective or damaged products.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Egyptian Consumer Protection Law: Ensures that defective products are returned for a refund or replacement. Non-defective returns are not required unless offered by the seller.
Restocking Fees: May apply for non-defective returns.

134. Morocco

Return Window: Returns are allowed within 7-14 days for faulty or misrepresented items.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Moroccan Consumer Protection Law: Protects consumers by allowing returns for defective products. Non-defective returns are not mandatory unless offered by the seller.
Restocking Fees: Can apply for non-defective returns, especially for opened or used items.

135. Tunisia

Return Window: Returns are accepted within 7-14 days for defective products.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Tunisian Consumer Protection Law: Provides the right to return defective products for a full refund or replacement. Returns for non-defective products are not required unless the seller provides such a policy.
Restocking Fees: May apply to non-defective returns.

136. Algeria

Return Window: Returns are allowed within 7-14 days for faulty or damaged products.
Refunds: Refunds are processed within 10-14 days after receiving the returned product.

Legal Notes:

Algerian Consumer Protection Law: Protects consumers’ right to return defective products. Non-defective returns are not legally required unless stated by the seller.
Restocking Fees: Restocking fees may apply for non-defective returns.

137. Sudan

Return Window: Returns are accepted within 7-14 days for defective or misrepresented items.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Sudanese Consumer Protection Law: Ensures that defective goods can be returned for a refund or replacement. Non-defective returns are not required unless the seller has a policy for it.
Restocking Fees: Can be applied for non-defective returns.

138. Lebanon

Return Window: Returns are accepted within 7-14 days for faulty or damaged products.
Refunds: Refunds are processed within 7-10 days after receiving the returned item.

Legal Notes:

Lebanese Consumer Protection Law: Guarantees the return of defective products for a full refund or replacement. Non-defective returns are not legally required unless the seller offers such a policy.
Restocking Fees: May apply for non-defective returns.

139. Jordan

Return Window: Returns are allowed within 7-14 days for faulty or damaged items.
Refunds: Refunds are processed within 7-10 days after the return is received.

Legal Notes:

Jordanian Consumer Protection Law: Protects consumers’ right to return defective goods for a refund or replacement. Returns for non-defective products are not required unless the seller offers such a policy.
Restocking Fees: Restocking fees may apply to non-defective returns.

140. Iraq

Return Window: Returns are accepted within 7-14 days for defective or damaged products.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Iraqi Consumer Protection Law: Ensures that defective products can be returned for a full refund or replacement. Non-defective returns are not required unless the seller specifies such a policy.
Restocking Fees: Can be applied for non-defective returns.

141. Qatar

Return Window: Returns are accepted within 7-14 days for defective or misrepresented items.
Refunds: Refunds are processed within 7-10 days after receiving the returned product.

Legal Notes:

Qatari Consumer Protection Law: Guarantees the return of defective goods. Non-defective returns are not required unless stated by the seller.
Restocking Fees: May apply for non-defective returns.

1. Introduction

At Panditji on Way, we strive to provide our customers with the best possible experience when purchasing spiritual products and services. While we hope our customers are fully satisfied with their orders, we understand that sometimes returns or refunds may be necessary. This policy explains the guidelines and procedures for requesting and processing returns and refunds for products and services purchased on our platform.

2. Refund and Return Eligibility

To qualify for a return or refund, the following conditions must be met:

Damaged or Defective Products: If the product is defective, damaged, or faulty at the time of delivery, customers are eligible for a full refund or replacement. This applies to both physical and spiritual products, such as idols, puja materials, and prayer beads.
Incorrect Product: If the wrong item was shipped, a customer is entitled to a full refund or replacement.
Service-related Issues: For spiritual services (e.g., pujas, astrology consultations), if the service was not rendered as described, or if there were significant issues with the delivery of the service, customers may request a refund. This must be within 7 days of service delivery.
Change of Mind: As spiritual products and services are often personalized or tied to sacred practices, we do not generally accept returns or refunds for products purchased due to a change of mind. However, exceptions may apply on a case-by-case basis.

3. Non-Refundable and Non-Returnable Items

The following products and services are non-refundable and non-returnable:

Customized or Personalized Products: Any products that have been customized or personalized to a customer’s specifications (e.g., engraved items, custom yantras, etc.).
Open or Used Items: Products that have been opened, used, or tampered with, including puja kits, incense, and other consumables.
Services Rendered: Once a spiritual service, such as a puja or astrology reading, has been performed, it cannot be refunded unless there is a service failure on the merchant’s part.
Products Not Purchased on Panditji on Way: Items not purchased through the platform, including any off-platform transactions.

4. Refund Process

To request a refund, the customer must follow these steps:

Contact Customer Support: Within 7 days of receiving the product or service, customers should contact Panditji on Way’s Customer Support Team at support@panditji-on-way.com or via phone at +91-XXXX-XXXX.
- For products: Provide a description of the issue along with supporting documentation (e.g., images or videos of damaged items).
- For services: Provide a clear explanation of the issue, including why the service was unsatisfactory.
Eligibility Confirmation: Our support team will review the refund request and determine if it meets the criteria for a refund or return based on the conditions outlined above.
Return Authorization: If the return is authorized for physical products, the customer will receive a Return Authorization (RA) number and shipping instructions. The product must be returned within 14 days of receiving the RA number.
Product Return: The customer is responsible for returning the product in its original condition and packaging. Return shipping costs will be covered by Panditji on Way in cases of defective, damaged, or incorrect items. Customers are encouraged to use a traceable and secure shipping method for returns.
Refund Issuance: Once the returned product is received and inspected (if applicable), a refund will be processed to the original payment method. This may take 5-10 business days depending on the payment method used.
- For services, refunds will be processed if the service was unsatisfactory and the refund request is approved.
- Refunds will not be issued for items or services that do not meet the eligibility criteria.

5. Replacement Policy

In cases where a customer prefers a replacement over a refund, the following conditions apply:

Damaged/Defective Items: If the product is damaged or defective, customers can request a replacement within 7 days of receiving the item.
Incorrect Product: If an incorrect item is sent, Panditji on Way will arrange for a replacement of the correct item at no additional charge.
Availability of Stock: Replacements will only be provided if the item is available in stock. If the product is out of stock, the customer may choose between a refund or waiting for the product to be restocked.

6. Return and Refund Timeframes

Return Requests: Customers must initiate a return or refund request within 7 days of receiving the product or service.
Processing Time: Once a return is authorized, the return must be shipped back to the merchant or Panditji on Way within 14 days.
Refund Time: After receiving the returned product or resolving the service issue, refunds will be processed within 5-10 business days.

7. Shipping Costs

Damaged, Defective, or Incorrect Items: Panditji on Way will cover the return shipping costs for products that are damaged, defective, or incorrectly shipped. A return shipping label may be provided.
Change of Mind or Non-Defective Returns: If a customer returns a product due to a change of mind, or if the item is not defective, the customer will be responsible for return shipping fees.

8. Canceling an Order

Customers can cancel an order before it has been shipped. Once the product has been shipped, the cancellation will no longer be possible, and the standard return and refund process will apply. To cancel an order:

Contact us immediately at support@panditji-on-way.com or through our customer service number. Cancellations can only be processed before the shipment has left our warehouse.

9. Special Cases

Spiritual Services: If a customer has an issue with a service (e.g., puja, consultation), they must contact the merchant directly or through Panditji on Way’s customer service within 7 days of receiving the service. Refunds or corrections to the service will be considered if the complaint is valid and substantiated.
Gifts: If a product was purchased as a gift, the refund or return process will still apply. The recipient must follow the same steps outlined for returns.

10. Dispute Resolution

In case of a dispute regarding a return or refund, Panditji on Way will mediate between the merchant and customer to arrive at a fair resolution. If the dispute cannot be resolved through mediation, the matter may be escalated for legal review, and applicable laws will be followed.

11. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our Customer Support Team:

Email: support@panditji-on-way.com
Phone: +91-8169232708
Website: www.panditji-on-way.com

Acknowledgment
By making a purchase through Panditji on Way, customers acknowledge that they have read, understood, and agreed to the Refund and Returns Policy outlined above.

This Refund and Returns Policy aims to ensure that customers are satisfied with their experience while maintaining transparency and fairness for both merchants and customers. You can always adapt specific sections if you want to tailor it further based on your platform’s needs.